Your privacy on the Internet is of utmost importance to Animals Asia Foundation, Limited (“Animals Asia”). This privacy statement describes Animals Asia’s policy concerning the gathering and sharing of visitors’ information through the Animals Asia website. It applies to all “Animals Asia sites” – that is, all sites within the “animalsasia.org” domain name. You should note that through this site you may reach or be directed to other sites that relate to Animals Asia; all these sites have their own privacy statements which are similar to this one but may vary slightly.
By using our website or providing us with your personal information you are agreeing to this Notice. We may update this Notice from time to time without notice to you, so please check it regularly.
What information is collected?
There are times when we may need to collect information from you through our website. This generally involves filling out forms so you can contribute to an Animals Asia project. We require you to fill out a form with your name, postal address, telephone number and email address. During this process, you are given the opportunity to decline further marketing communication by the four channels. In addition, you can remove yourself from the mailing list at any time by following the unsubscribe information in all our emails, or by emailing [email protected].
When you submit a contribution online, your credit card number will be submitted to the credit institution for normal, routine processing. Animals Asia does not share credit history or credit card information with other companies or third parties, unless compelled by law or court order to do so. Animals Asia does not store your credit card information in any way.
How does Animals Asia collect your personal information?
Where possible, Animals Asia will collect personal information directly from you. This may include a number of ways, such as through donations online, purchasing merchandise, signing a petition, taking part in an event or campaign or applying for a job with us.
Why does Animals Asia collect your personal information?
The personally identifiable information gathered from the forms you fill out on our website is used in these ways:
- Marketing: to communicate with you about donations, products, services, campaigns and events.
- Research: to conduct and/or fund research into Animals Asia programs and services or research into supporter attitudes.
- Volunteering and other support: to enable you to assist us with volunteering, community fundraising, advocacy and other activities where we seek the community’s assistance.
- Job applications: we will need to store your details should you apply for a job with us.
- Other issues: communicating with you in relation to our operations, activities and objectives, to verify your identity, to improve and evaluate our programs and services and to comply with relevant laws.
What happens if you do not provide this information?
You are free to provide (or not provide) any information you choose. However, if you do not provide some or all of the personal information requested, we may not be able to offer you services or provide you with information about our causes, events, programs and projects.
Who does Animals Asia disclose your personal information to?
Animals Asia retains the services of certain outside contractors to perform services on our behalf (for example, to assist with credit card processing). At times, we must disclose relevant information about our customers to our contractors so they may provide specific services for Animals Asia. Animals Asia requires such contractors to keep your information strictly confidential and to use the information solely on behalf of Animals Asia. For purposes of this Privacy Statement, such contractors are not considered “third parties” and Animals Asia may disclose personally identifiable information to such contractors without additional notice.
In addition, the Animals Asia websites contain links to other websites. However, Animals Asia is not responsible for the privacy practices or the content of such websites.
Animals Asia will use reasonable efforts to comply with this privacy statement and will take prompt corrective action when it learns of any failure to comply with its privacy statement. Because of the complex and constantly changing nature of technology, Animals Asia does not guarantee error-free performance under this privacy statement.
How can you opt out or modify your information?
Where we use your personal information to send you marketing and promotional information by email, post, SMS or telephone, we will provide you with details of how to opt out of receiving such information. By electing not to opt-out, we will assume we have your implied consent to receive similar information and communications in the future. We will always ensure that our opt-out notices are clear, conspicuous and easy to take up.
If you want to alter the frequency or type of direct marketing communications, please contact us.
- Send an email to [email protected]
- Call us on: +852 2791 2225
- Animals Asia Foundation, Hong Kong Post Box P.O. Box 374, General Post Office, Hong Kong
How does Animals Asia keep your information secure?
Animals Asia will take such steps as are reasonable in the circumstances to protect the personal information that it holds from misuse, interference and loss and from unauthorised access, modification or disclosure. We will take reasonable steps to ensure that hard-copy and electronic records containing personal information are stored securely. This includes having internal policies that require that records containing personal information are only accessible by people within Animals Asia who have a genuine “need to know”.
No data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Animals Asia cannot ensure or warrant the security of any information you transmit to us over the internet, and you do so at your own risk. Once we receive your transmission, we make reasonable efforts to try to ensure its security both on our systems and while in transit between our systems and the systems of the companies who provide us with various services.
Animals Asia will take such steps as are reasonable in the circumstances to destroy or pseudonymize personal information should Animals Asia no longer need the information and the information is no longer required to be kept by law or an order of a court/tribunal.
How does Animals Asia keep your payment information secure?
Online donations are securely processed by our PCI (Payment Card Industry) compliant payment service providers. Your payment details are collected in an encrypted form (SSL Protocol). Any offline donations that you make by check, monthly debit or credit card are securely processed either by Animals Asia or our PCI-compliant trusted service providers. Any credit card details provided to Animals Asia over the phone are retained only for as long as it takes to securely process your payment.
Where is your information stored?
Information submitted by you may be transferred by us to our other offices and to other reputable third-party organisations as referred to in this policy, and these may be situated outside Hong Kong.
How does Animals Asia use cookies?
Cookies are pieces of information that will be sent by Animals Asia when you log onto our website. These will be stored on your computer's hard drive, to allow us to recognise you as a user when you next visit.
First party cookies
For each visitor to our website, our server automatically recognises and stores the visitor's domain name. In addition, our website uses cookies. To enhance your experience when using our website, these cookies may automatically collect information from you such as pages viewed and donation details if made. We also use cookies for tracking the statistics of our website. This allows us to better understand our users and improve the layout and functionality of our website. This tracking is conducted in such a way to ensure the anonymity of visitors.
Most web browsers are set by default to accept cookies. However, if you wish to restrict or block web browser cookies you can do this through your browser settings via the 'Help' function. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.
If you disable the use of cookies on your web browser or remove or reject specific cookies from our website or linked sites, you may not be able to use the website as it is intended.
Third party cookies
To better communicate about Animals Asia’s work, we sometimes embed photos and video content from websites such as Flickr and YouTube. Pages with this embedded content may present cookies from these websites. Similarly, when you use one of the 'share' buttons on our website, a cookie may be sent by the service you have chosen to share content through. Animals Asia does not control the dissemination of these cookies; you should check the relevant third party website for more information about these.
In addition, if you linked to our website from a third party website, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the Notice of that third party site and contact its owner or operator if you have any concerns or questions.
Please see our Cookie Notice for more information.
Contacting us about privacy
If you have any questions about this privacy statement, the practices of our software or website, please contact us
- Send an email to [email protected]
- Call us on: +852 2791 2225
- Animals Asia Foundation, Hong Kong Post Box P.O. Box 374, General Post Office, Hong Kong
Updated: August 2024